Shipping Policy
Thank you for shopping with Maple Craftz! We are committed to ensuring that your order is processed and delivered efficiently. Please review our shipping policy below.
Processing & Handling Time
- All orders are handcrafted and require 3-4 business days for production before shipping.
- Custom orders may take additional time; we will notify you if there are any delays.
Shipping Rates & Delivery Estimates
Shipping charges will be calculated at checkout based on your location and selected shipping method. Estimated delivery times are as follows:
- Standard Shipping: [X] business days
- Express Shipping: [X] business days
- International Shipping: [X] business days (varies by destination)
Please note that delivery times are estimates and may be affected by holidays, weather conditions, or unforeseen delays.
Shipping Destinations
- We currently ship within Canada.
- International customers are responsible for any customs duties or import taxes.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number (if applicable).
- If you do not receive your tracking details, please contact us at info.maplecraftz@gmail.com
Lost or Delayed Shipments
- If your order is significantly delayed or lost in transit, please contact us so we can assist in resolving the issue.
- Maple Craftz is not responsible for shipping delays caused by courier services.
Returns & Exchanges
- Due to the custom nature of our products, we do not accept returns or exchanges unless the item arrives damaged or incorrect.
- If you receive a damaged or defective item, please contact us within 2-3 of delivery with photos of the product and packaging.
For any questions regarding our shipping policy, feel free to reach out to us at info.maplecraftz@gmail.com