Privacy Policy


Introduction 

At Maple Craftz, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit or make a purchase from Maple Craftz 

By using our Site, you consent to the practices outlined in this policy. 

Contact Information 

For any questions about our privacy practices or to exercise your rights, please contact us: 

Email: info.maplecraftz@gmail.com

Address: Toronto, Ontario, Canada 

Personal Information We Collect 

When you visit our Site, we collect certain personal information to provide and improve our services. 

1. Device Information 

Purpose: To load our Site correctly and analyze usage for improvements. How We Collect It: Through cookies, log files, web beacons, and pixels. Examples: IP address, browser type, time zone, and browsing behavior on our Site. 

2. Order Information 

Purpose: To process orders, fulfill shipping, and provide customer support. How We Collect It: Directly from you at checkout. Examples: Name, email, phone number, billing/shipping address, and payment details. 

3. Customer Support Information 

Purpose: To assist with inquiries and resolve issues. How We Collect It: When you contact us via email or our contact form. 

How We Use Your Information 

We use your personal information for the following purposes: Processing and fulfilling orders 

  • Communicating with you about your order 
  • Preventing fraud and ensuring security 
  • Improving our Site and customer experience 
  • Sending marketing promotions (if you opt-in) 

Sharing Your Information 

We only share your personal information with trusted third parties necessary to operate our business, including: 

  • Shopify – Our e-commerce platform. Read Shopify’s Privacy Policy. 
  • Payment Processors – Securely handling transactions (e.g., PayPal, Stripe). 
  • Shipping Providers – To deliver your orders. 
  • Legal Authorities – If required by law or to protect our rights. 

We do not sell or rent your personal data to third parties. 

Cookies & Tracking Technologies 

We use cookies to improve your experience, track analytics, and serve personalized ads. You can control cookie settings in your browser. 

Behavioral Advertising 

We may use your personal data for targeted ads through: 

  • Google Ads 
  • Facebook & Instagram Ads 

You can opt out of personalized advertising through Google Ad Settings or Facebook Ad Preferences. 

Your Rights (Canada & International Users) 

Under Canadian privacy laws (PIPEDA) and international regulations like GDPR, you have rights to: 

  • Access or request a copy of your personal data 
  • Correct or update your information 
  • Request deletion of your data (subject to legal obligations) 
  • Withdraw consent for marketing communications 

To exercise these rights, contact us at info.maplecraftz@gmail.com. 

Data Retention 

We retain your personal information only as long as necessary for legal and business purposes. 

Do Not Track (DNT) Signals 

Our Site does not respond to browser “Do Not Track” signals. 

Policy Updates 

We may update this Privacy Policy periodically. The latest version will always be available on our Site. 

📅 Last Updated: 01/02/2025 

Questions? 

For privacy-related concerns, email us at info.maplecraftz@gmail.com.